Refund Policy

1. Scope

This policy covers payments for Factory Bouncer Pro (self-serve software subscription via Stripe) and, where noted, Operator retainers (hands-on consulting). Free plan usage is free of charge and is not a paid product.

2. Pro software (monthly / annual)

• 14-day money-back on your first Pro charge if Pro is not a fit — no questions, as long as you request within 14 days of that first successful payment.
• After 14 days, Pro is billed in advance and is non-refundable for the current period (month or year already paid). You can cancel anytime; access continues until the end of the paid period.
• Annual plans: if we approve a goodwill refund after day 14, it is pro-rated for unused full months only, minus any completed months (minimum charge: one month at the then-current monthly list price). This is discretionary and not guaranteed.
• Chargebacks without contacting us first may result in immediate suspension while we investigate.

3. How to cancel Pro

Use Stripe billing portal (invoices, payment method, cancel) or Settings → Billing when signed in as an org admin. Cancellation stops future renewals; it does not by itself trigger a refund for time already paid.

4. Operator retainers & on-site work

Operator is a professional service (retainer + expenses; on-site quoted separately).

• Prepaid retainer for a period already started is generally non-refundable, except where we fail to deliver the agreed scope or as required by applicable consumer law.
• Unused prepaid periods not yet started may be refunded minus any non-recoverable costs we already incurred with your written approval (e.g. booked travel).
• On-site fees, third-party costs, and expenses already committed are not refundable once incurred.

5. How to request a refund

Email support@factorybouncer.com with:

• Workspace / brand name
• Email used at checkout
• Stripe receipt or last four digits of the card (if available)
• Reason (optional for the 14-day first-purchase window)

We aim to respond within 2 business days. Approved card refunds are issued via Stripe to the original payment method and usually appear in 5–10 business days depending on your bank.

6. EU / German consumers

If you are a consumer in the EU/EEA/UK with a statutory right of withdrawal for distance contracts, that right applies as required by law. For digital Pro access delivered immediately with your consent, withdrawal may be limited once the service has fully begun — we still honour the 14-day first-purchase goodwill policy above for Pro software.

7. Changes

We may update this policy; the “Last updated” date will change. Material changes will be reflected on this page. Continued paid use after the update constitutes acceptance of the new policy for future charges.

8. Related

See also Terms of Service and Privacy Policy.